BCS MOBIS Contract
Our Management, Organizational, and Business Improvement Services (MOBIS) Schedule provides BCS Federal Government clients with a fast and efficient procurement vehicle to obtain BCS services. Our MOBIS schedule is available to all Federal Government agencies and covers the following four Special Item Numbers: SIN 874-1 Consulting Services, SIN 874-2 Facilitation Services, SIN 874-3 Survey Services, and SIN 874-7 Program Integration and Project Management Services. The Federal Supply Service Home Page (www.fss.gsa.gov) contains information regarding MOBIS and the GSA Advantageâ„¢ program. Additional BCS MOBIS Schedule information follows:
| Prime Contractor | BCS, Incorporated |
|---|---|
| BCS Point of Contact | Kenneth W. Boras 410-997-7778 ext. 212 |
| Contract Title | Management, Organizational, and Business Improvement Services (MOBIS) |
| Contract Number | GS-IOF-0102N |
| Period of Performance | November 25, 2002 through November 24, 2012 |
| Contract Scope | Click details for more information: |
| Labor Categories |
Click on each labor category for a detailed description:
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| MOBIS Price List | Click here for MOBIS Price List |
| Authorized Users | All Federal Government Organizations |
| Buyer Usage Fee | 0.75% |
| Maximum Order | $1,000,000.00 |
| Minimum Order | $100.00 |
| Geographic Coverage | Domestic and Overseas |
| Points of Production | Washington, DC and Columbia, MD |
| Quantity Discounts | Available |
| Credit Card | Government Commercial Credit Card accepted |
| FOB Point | Destination |
APPLICABLE MOBIS SERVICES BY SIN
SIN 874-1: CONSULTING SERVICES
BCS offers an integrated approach to consulting that combines extensive staff expertise and a broad range of service offerings from strategic planning to individual and organizational assessments and evaluations. BCS consultation services contribute to visionary leadership within organizations and establish cultures where employees focus on results and create value. The Government Performance and Results Act (GPRA) requires a process of strategic planning for federal agencies that includes developing goals and measurable objectives, describing how they would be achieved, and using evaluation data to track progress toward these objectives. BCS, Incorporated has a 15-year history of providing consulting services that enable management teams operating in dynamic environments to respond to GPRA requirements, Congressional requests, and other internal/external drivers. BCS also helped clients achieve the quality and customer service improvements sought by the Presidents National Partnership for Reinventing Government Hammer Award. The approach we outline below models the day-to-day consulting services we provide to Federal clients responsible for allocating hundreds of millions of dollars in Federal R&D funding each year.
1.1 Strategic, Business and Action Planning
Strategic, business, and action plans are an important first element to ensure organizational performance, quality, timeliness and efficiency. Organizations define themselves through these plans and use them to facilitate effective program execution. BCS has worked closely with dozens of Federal programs to design and implement strategic and action plans through a systems approach. Steps include:
- Identify the key drivers of the organization
- Define goals, objectives, and targets
- Identify the resource requirements for achieving the organizational goals
- Evaluate existing resources and conduct gap analyses
- Allocate resources and assign responsibilities
- Identify action items, schedules, and milestones to create an accountability instrument for the plan
- Review with management and staff; incorporate feedback
- Implement plan
- Monitor progress; update regularly
1.2 Organizational Assessments (OA)
Organizational Assessments improve process efficiencies, maximize resources and product quality, and enhance customer service. BCS approach to performing an OA is as follows:
- Work with management to identify organizational goals
- Implement surveys/interviews to examine staff responsibilities, functions, and time allocation
- Analyze results vs. organizational objectives
- Identify opportunities for realignment
- Develop a plan to implement realignments and overcome any deficiencies
- Test plan and make any revisions
- Implement plan and monitor
1.3 Enabling High Performance Work
Results of the OA are used to enable high performance work within the organization. Specifically, the results indicate how the clients organization can create value for its employees to build loyalty and contribute to the success of the team. BCS utilizes the following approach to ensure high performance work:
- Identify approaches for focusing on results and recognizing accomplishments
- Communicate and promote value-added contributions of staff
- Link staff activities to organizational success and positive impacts on stakeholders
1.4 Process and Productivity Improvements/Cycle Time
OAs can be used to identify inefficiencies and deficiencies, and opportunities for business process re-engineering. The results of the organizational assessment are used to establish process improvements, streamline functions, and optimize staff and unit activities, making them more cohesive and efficient. BCS works with clients to increase agility and reduce cycle time by identifying redundancies and simplifying work units and processes to facilitate rapid changeover from one process to another.
1.5 Leadership Systems/System Alignments
Leadership systems play a valuable role in building staff cohesion and aiding managers and team leaders to implement the organizational mission. Effective design and implementation of leadership systems involves: 1) identification of appropriate staff, and 2) developing a structure that motivates both leaders and line staff towards organizational goals. Proper design of leadership systems requires keen insight into the organizations and the individuals involved. BCS has worked with government offices in matrix management approaches and in organizing government staff around technology-based teams. Alignment of these systems is built around connecting and reinforcing performance measures that are derived from the organizations process and strategy.
1.6 Performance Measures and Indicators
Performance measures, such as those identified in a performance work statement (PWS), are used to ensure responsiveness to the organizational mission and objectives, and to monitor progress. When developing a PWS, BCS conducts a several step process:
- Focus on key outcomes or results, not methods of performance or processes
- Identify and align critical desired results with customer requirements and organizational strategies
- Establish measurable, traceable performance goals, standards, or benchmarks
- Create gradients for rating degree of success
- Develop and test methodology to track performance measurers
- Highlight results in program justification, planning, and evaluation
1.7 Program Audits and Evaluation
Program audits and evaluations are imperative to Federal programs because they ensure that resources are being allocated properly and that the program operations/processes are accomplishing their goals. BCS approach to program audits and evaluations includes:
- Identifying key activities to be evaluated
- Developing an evaluation framework or methodology (i.e. key performance measure progress, schedules, milestones, budget)
- Analyzing and incorporating results in developing go/no-go decisions, program planning, and further progress reporting
- Implementing program review (i.e. annual presentations by researchers)
1.8 Conclusion
BCS, Incorporated provides the consulting services mentioned above to Federal Research and Development (R&D) programs such as those conducted by the U.S. Department of Energys Office of Energy Efficiency and Renewable Energy. BCS services for these clients has enabled increased operational effectiveness, flexibility, stewardship, organizational learning and growth, and enhanced customer satisfaction.
SIN 874-2: FACILITATION SERVICES
BCS facilitates collaborative strategic planning, vision, roadmapping, and team building events with government agencies and industry to enable organizations to focus on key business activities, identify mutually beneficial goals, and map strategies to meet those goals. The following steps outline our systems approach to meeting/conference facilitation from design to implementation:
2.1 Logistics and Conference Support
BCS, Incorporated has the expertise to handle all conference logistics, including event planning and theme development. We facilitate/provide:
- Pre-event surveys
- Planning team training and management
- Themes, agendas, and session topics
- Audio-visual needs and meeting room layout
- Catering needs
- Formal invitations identify key participants
2.2 Facilitator Preparation
BCS facilitators have technical expertise in a wide range of areas, including industry, energy, the environment, information technology, and international markets. In addition to existing knowledge, BCS facilitators will research all aspects of a workshops subject matter. For a typical strategic planning or roadmapping workshop, BCS will research:
- Key drivers
- Organizations involved, including design, stakeholders/customers, mission
- Previous roadmaps or goal statements
- Technology, market, economic, and other data
- Relevant global, national, and local economic issues
2.3 Defining and Refining Agency Agenda
BCS works closely with each client to define the objectives and goals of the facilitation effort to ensure that the event creates value for clients and stakeholders. In defining or redefining agency agendas, BCS incorporates:
- Sponsoring organization mission/goals
- Customer-driven focus
- Potential for business process reinvention
- Drivers for facilitated session
2.4 Large Group Facilitation
Large groups are useful for generating innovative ideas. BCS facilitates large groups to:
- Define and redefine goals
- Brainstorm/develop activities
- Discuss barriers and challenges
- Develop consensus
- Prioritize strategies identified in brainstorming sessions
2.5 Small Group Facilitation
Small groups are used to further define/refine areas and strategies developed by the large group. BCS facilitates small groups to:
- Brainstorm and organize strategies into specific focus areas
- Map strategies over near-, mid-, and long-term
2.6 Problem Solving Techniques
Stalemates or similar challenges occur during facilitated sessions. When hurdles arise, BCS facilitators guide the group through the process of defining the problem -- breaking it down into separate elements to expose its root. Next, BCS facilitates a structured discussion to develop strategies to overcome this issue. Other strategies may include group voting and prioritization, or obtaining minority opinions if a resolution is not possible.
2.7 Recording Discussion Content and Focusing Decision-making
BCS facilitators take note of key ideas identified by the group and use them throughout the facilitated activity. These key ideas are incorporated into the event in to ensure that decisions reflect the breadth of ideas expressed by participants. BCS provides a record of the proceedings through meeting minutes or electronic recordings of the meetings.
2.8 Permanent Record
After the facilitated activity, BCS, Incorporated develops a summary for the permanent record. BCS incorporates all goals, strategies, challenges and opportunities from both the event and the pre-event surveys for all participants to review. This detailed review of the record ensures that all elements have been included and were represented in the context intended. BCS takes all comments and provides a permanent record of the facilitated event.
2.9 Debriefing and Overall Meeting Planning
BCS meets with the sponsor shortly after the facilitated event for debriefing. BCS develops a timeline of activities needed to finalize any outputs through follow-up meetings or conference calls. BCS also notes any lessons learned, conveys them in the debriefing, and makes them a part of the permanent record.
2.10 Preparing Draft and Final Report
Throughout the facilitation process, BCS maintains a results-oriented approach. The culmination of the process is the final report. The report may take the form of a strategic or action plan, program evaluation report, organization analysis, or roadmap. BCS will develop a draft report for review, and incorporate feedback from the client and stakeholders. In developing the report, BCS stays focused on creating value for the intended audience. The final report will:
- Outline strategies to achieve goals
- Define terms of the specific roadmap
- Discuss key activities
- Map key activities
2.11 Disagreement Resolution
If issues occur during review of the final report, BCS will arrange meetings or conference calls to discuss the issues and reach a consensus. BCS will facilitate a discussion to get to the root of the disagreement and work out a mutually accepted resolution. BCS determines if the disagreement warrants new activities to resolve the core issues. If needed, BCS will use the permanent record to offer substance to the discussion.
2.12 Final Report Dissemination
BCS assists in disseminating the final report. To distribute the publication, BCS identifies the key audience (stakeholders, customers, industry) and utilizes the appropriate communication channels to reach them. These channels include trade journals, websites, national media, and academic press. After the report is disseminated, BCS continues its support of the facilitated group by providing summaries, speeches, and presentations on event results at conferences and meetings to achieve wider dissemination of the results.
2.13 Conclusion
BCS, Incorporated has facilitated numerous workshops for industry and Federal government. Our experienced, knowledgeable facilitators lead groups to achieve customer-focused results that aid government and industry in strategic planning of future activities. For example, BCS-developed roadmaps for the Mining, Concrete, and Metal Casting industries are used to guide millions of dollars in Federal R&D funding each year.
SIN 874-3: SURVEY SERVICES
BCS, Incorporated has extensive experience in developing, implementing, and analyzing surveys and questionnaires for private, state, and Federal clients. Results of BCS surveys have supported organizational assessments, market analyses, and program evaluations. The steps below outline the BCS approach to developing, implementing and tracking a survey.
3.1 Planning survey design
BCS begins each survey process by meeting with the client to define and develop the goals, objectives, and scope of the survey. BCS designs each survey using a stepwise, systems approach to identify customer and stakeholder needs and translate those needs into targeted survey instruments that achieve the clients goals.
3.2 Sampling and survey development
Each survey includes instruction on how to complete it, along with clearly worded questions, and where necessary, specific instructions. When possible, BCS uses close-ended questions to obtain responses that are comparable and measurable. Also when appropriate, BCS aligns the questions to facilitate recipient response and obtain higher response rates. BCS identifies the universe of potential respondents to include in the sample and then evaluates the characteristics of that data set to draw a representative sample.
3.3 Pretest/pilot surveying
BCS confirms the reliability and validity of the survey, and the sample by sending out a small test group of surveys, or otherwise confirming that the survey and the sample group are appropriate. In other cases, BCS starts with a list of respondents that have previously self-selected for relevance to the survey.
3.4 Determining proper survey data collection methodology
Based on the survey instrument and survey sample, BCS determines the data collection methodology that is most effective. For example, brief Yes/No instruments may lend themselves to telephone surveys, whereas in-depth surveys of relatively small samples might be done face-to-face or through mailings. BCS utilizes electronic balloting when immediate results and feedback are necessary.
3.5 Defining and refining survey objectives to maximize value to organization
BCS maintains close contact with the client organization to ensure a results-oriented process. The survey is focused on providing knowledge to support intelligent strategic and business planning. BCS supplies added value to the client by providing effective feedback loops and prior experience to help clients maximize the impact of the survey. BCS meets regularly with clients, both in person and by teleconference, to provide feedback, and to work with the client to get the most out of the survey.
3.6 Administering surveys using various types of data collection methods
BCS administers surveys using a variety of methods including mail, electronic mail, in-person, telephone interviews, and Internet-based forms. BCS maintains data confidentiality by assigning each respondent a control number and separating the identifying information from the content responses. To increase response rate, BCS often combines survey methods. For example, mailing materials to the target audience and then following up by telephone with non-respondents, or to clarify responses.
3.7 Survey database administration
BCS builds data management systems that assist with data verification and make analysis as simple as possible. These databases are built using the appropriate software applications depending on the needs of each client. BCS assigns each respondent a control number within the database to coordinate data tracking. The database systems divide data into manageable segments and are designed to minimize data entry time and errors.
3.8 Assessing reliability and validity of data
BCS implements statistical process control by using analytical software such as SPSS, SAS, Microsoft Excel, and others to assess the reliability and validity of data. Key factors that BCS considers include response rate, statistical outliers, and data completeness. These and other factors are used to manage data quality by confirming that the responses received are reliable and accurate.
3.9 Analyses of quantitative and qualitative survey data
BCS uses analytical software including SPSS, SAS, Microsoft Access and Excel, SQL Server, .NET, and others to analyze quantitative data and organize qualitative data for analysis. BCS uses the data to develop graphs and scatter plots that help to identify trends in survey responses, distribution frequencies, and develop findings that meet the goals of the survey. BCS has over 100 person-years of experience analyzing data, providing organizational assessments and evaluations, and improving processes.
3.10 Production of reports
BCS produces reports that include descriptions and summaries of the survey results, along with graphs, charts, and tables that illustrate the survey findings. Each survey report includes a description of BCS data collection, survey methodology, and survey administration methods. In addition, each report includes a discussion of the sample characteristics and the representative nature of data, along with an analysis of the non-respondents. BCS works with each client through briefings and follow-up discussion to ensure that the results of the survey can be used to make recommendations for improved process operation and integrity, as well as to identify potential follow-up actions.
3.11 Conclusion
BCS has utilized its expertise in survey development and implementation for clients including the U.S. Department of Energy, U.S. Department of Treasury, the U.S. Export Council for Renewable Energy, and the California Energy Commission. These survey tools have been used to support successful benchmarking and business process re-engineering exercises within the respective organizations.
SIN 874-7: PROGRAM INTEGRATION and PROJECT MANAGEMENT SERVICES
Todays Federal entities are continuously engaged in activities to accomplish a wide variety of objectives with limited budgets. This includes implementing and integrating new programs, delivering high-quality products and services, and developing new stakeholder support systems. The BCS, Incorporated method of program integration and management services is simple and effective. We take an integrated systems approach to program/project management that focuses on results and stakeholder satisfaction. That means establishing an organizational framework that examines the life cycle of the clients product from acquisition through design and development, production, delivery, and support.
7.1 Program Integration
Successful program management begins with organization-specific synthesis and alignment. BCS systems approach to program management looks at a client organization as a whole and builds upon key business requirements, including strategic objectives and action plans, to establish an integrated strategy for overall performance.
Vision, Mission, Goals, and Values Development - BCS works closely with managers and other senior level staff to formulate mission and vision statements that will provide a customer focus and communicate clear and visible values to achieve the programs mandate and support its role in achieving the goals of the larger organization. BCS follows these steps:
- Identify key drivers
- Evaluate stakeholder or customer needs
- Identify high-level organizational goals
- Assess clients alignment with these goals
- Identify how client supports these goals
- Establish dynamic links between Mission, Vision, Goals, Values (BCS recognizes strategies and goals change over time)
Communication Effective internal and external communication is vital to an integrated program. Our approach to improved communication is:
- Identify and characterize the clients audience (customers, public, administration, Congress)
- Assess current communication systems, gaps, and opportunities
- Create user-friendly Intranets, Extranets, and Web-based calendars to link all elements of the organization in real-time (facilitates faster, more accurate coordination of internal activities)
- Utilize conferences, workshops, publications, and Websites to keep external stakeholders abreast of improvements in process as well as opportunities to partner with our client
7.2 Program oversight
Program oversight is crucial to BCS systems approach to achieving alignment within a client organization.
Performance Measure Development/Tracking - BCS begins by building connecting and reinforcing performance measures that are benchmarked, measurable, and will track the contribution of investments on achieving organizational Vision, Mission, Goals, and Values. The Government Performance and Results Act (GPRA) requires these measures to provide critical data and information about key processes, outputs, and results. Our tracking efforts involve research to analyze progress in meeting milestones and linking progress to annual financial and budget activities.
Budget Planning and Formulation BCS approach to integrating multi-year program planning, goals, and drivers with budget systems to optimize resource allocation includes:
- Identify the key budgetary drivers
- Review budget guidance documents
- Identify significant categories of the business structure and correlate to cost centers
- Develop appropriate budget factors
- Develop planned expenditure timelines
- Assesses cost and budget risk using recognized methodology
- Verify estimates
- Link estimates to related cost data sources
Budget Analysis and Justification Our clients are constantly required to demonstrate the importance of Federal investment in a particular area, such as R&D. BCS approach involves:
- Identify public/stakeholder benefit and national impact attributable to client
- Collect industry and customer data for benchmarking and identifying trends
- Conduct real-time research and analyses of budget execution
- Maintain internal databases related to all budget phases
7.3 Program management
BCS approach to program management streamlines program operations to handle complex, continuous processes, beginning with the Program Plan, which:
- Outlines roles and responsibilities for staff
- Details resource allocation and spend plans
- Frames communication strategies
- Specifies methods for reducing uncosted
- Outlines implementation of solicitations
- Establishes criteria for program evaluations
Monitoring/Adjusting By conducting trade-off analyses, technology assessments and course of action analysis, BCS can evaluate the impact of new or projected conditions on program progress and provide a revised plan of action to still meet program objectives. Conducting annual portfolio analyses monitors progress and ensures balance in the program.
Personnel Management - BCS works with clients to ensure that personnel management decisions are accurate, effective, and achieve optimal allocation of personnel resources by using:
- Activity-based management surveys and assessments
- Position descriptions
- Team-building activities
- User surveys
7.4 Project management
BCS provides project management support to clients to ensure that projects are meeting their goals on time and on budget. We concentrate on identifying essential project elements, and develop detailed Project Plans to success.
Project Plan In developing a Project Plan, BCS establishes quarterly milestones, performance metrics, and responsibilities for the upcoming fiscal year that all tie back to the overall organizational goals. A crucial element of a BCS-developed project plan is the establishment of a work breakdown structure (WBS) appropriate to the effort. BCS reduces broad tasks and objectives into well-defined, measurable tasks by isolating tasks and highlighting dependencies. This facilitates the generation of Gantt and Pert Charts that are indispensable in assessing cost and schedule risk. BCS accomplishes the goals laid out in the project plan through:
- Budget tracking
- Project reviews
- After-action reports
- Resource scheduling
- Web-based calendars Allows managers to highlight key project activities, milestones
7.5 Conclusion
BCS experience and expertise in the areas mentioned above has consistently produced the type of result-driven process and organizational improvements sought by MOBIS.
BCS POSITION DESCRIPTIONS FOR MOBIS SCHEDULE
| Education/Experience Equivalency Chart * | |
|---|---|
| Degree | Equivalent Years of Experience |
| Associate's Degree | 2 years of experience |
| Bachelor's Degree | 4 years of experience |
| Master's Degree | 6 years of experience |
| Doctorate | 8 years of experience |
| Certificate | 1 year of experience |
* – Note: The following clarification applies to all labor categories: In some cases, the following will be considered in place of minimum education and experience: unique education; specialized experience, skills, knowledge, training, or certification; military training and/or experience; quality of experience; national recognition; or exceptional educational background. Related experience may be substituted for education. Education and experience requirements will be determined jointly by BCS and the client based on task requirements.
Project Manager
Description: Responsible for planning, directing, and coordinating activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters. Reviewing project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. Establishing work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel. Conferring with project staff to outline work plan and to assign duties, responsibilities, and scope of authority. Directing and coordinating activities of project personnel to ensure project progresses on schedule and within prescribed budget. Reviewing status reports prepared by project personnel and modifies schedules or plans as required. Preparing project reports for management, client, or others. Confers with project personnel to provide technical advice and to resolve problems. Coordinates project activities with activities of government regulatory or other governmental agencies. Candidate must have a strong background in project management. Must have demonstrated ability to provide guidance and direction to staff and possess expertise in the management and control of funds and resources, establishing requirements and procedures for responding to statements of work for task/delivery orders, and preparing deliverables. Must lead and integrate elements of complex projects to achieve desired results by setting strategically aligned goals. Other areas of expertise may include business process and reengineering, statistical process control, individual and organizational assessment and evaluation, process modeling and simulation, strategic and business planning, performance measurement, organizational development, change management, and the development of leadership/management skills. Must also possess strong facilitation and Cross-functional team facilitation skills.
Levels/Qualifications:
Project Manager I – Bachelor’s degree plus 4 years experience
Project Manager II – Bachelor’s degree plus 6 years experience
Project Manager III – Bachelor’s degree plus 8 years experience
Project Manager IV – Bachelor’s degree plus 10 years experience
Project Manager V – Bachelor’s degree plus 12 years experience
Project Director - Bachelor’s degree plus 14 years experience
Economist
Description: Serves as the lead or team member on projects that involve analyzing economic data associated with investment and conduct cost-benefit analyses. Analyzes the factors that influence financing and project implementation costs to determine the resulting financial, economic, and environmental impacts. Develops analytically sounds metrics to evaluate the success and progress of projects or a portfolio of projects.
Levels/Qualifications:
Economist I – Bachelor’s degree plus 2 years experience
Economist II – Bachelor’s degree plus 5 years experience
Economist III – Bachelor’s degree plus 8 years experience
Subject Matter Expert
Description:Serves as the business, process, or technology expert in specific functional area(s). Responsible for providing expert knowledge within a specific field; developing concepts; conveying information to the team; and monitoring development. The Subject Matter Expert is responsible for meeting with clients to assess functional areas, identify risks, and develop documentation. Responsible for interfacing with project teams to convey client specifications, monitoring the direction of development, and establishing the criteria for test plans.
Levels/Qualifications:
Subject Matter Expert I – Bachelor’s degree plus 6 years experience
Subject Matter Expert II – Bachelor’s degree plus 10 years experience
Subject Matter Expert III – Bachelor’s degree plus 12 years experience
Subject Matter Expert IV – Bachelor’s degree plus 16 years experience
Technical Analyst
Description:Responsible for planning, organizing, and conducting research in scientific/technical/business field for support of federal activities or to improve the functioning of federal research and development programs or to improve internal government operations. Participating in decision making regarding research priorities, and providing information on feasibility of prospective projects. Developing research plan, designing experiments, outlining research procedures to be followed, and identifying and/or providing training to federal employees or others to improve current processes. Planning schedule of research according to organizations timetable, and establishing daily or weekly routines necessary to meet project timetable. Securing extramural funding as necessary through governmental grants, foundations, institutes, and/or corporate sponsors. Conducting research using laboratory equipment, computer resources, and/or institutional libraries. Performing and reporting interim analysis of accumulated data. Preparing reports and papers of completed projects for publication in technical journals, presentation to regulatory agencies or at conferences, or use in further research activities. Manages analysts and technical staff for the successful completion of the research activity. Candidate must have a high level functional knowledge to provide analysis, designs, integration, documentation and implementation advice on complex issues, which may require, creative problem solving. Participates in all phases of study development with emphasis on the planning, analysis, documentation, presentation and training aspects of projects undertaken. A higher level of mathematical principles and methodologies to assess technical problems in engineering, other physical sciences and business is required. Must lead and integrate elements of complex projects to achieve desired results by using scientific or known approaches and methodologies. Other areas of expertise may include business process and reengineering, statistical process control, individual and organizational assessment and evaluation, process modeling and simulation, strategic and business planning. Performance measurement, organizational development, change management, and the development of leadership/management skills. To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; Internet software, database software and contact management systems.
Levels/Qualifications:
Technical Associate – Bachelor’s degree
Technical Analyst – Bachelor’s degree plus 3 years experience
Senior Technical Analyst – Bachelor’s degree plus 6 years experience
Lead Technical Analyst – Bachelor’s degree plus 10 years experience
Administrative Support
Description:Provides administrative support to technical and management-level personnel, including but not limited to: phone answering, documentation planning and support, project administration, program management support, event planning and administration, office relocation planning, mail services, record keeping, and data input. Composes routine correspondence, documents, reports, orders, forms, etc., in support of project personnel as required. Locates and summarizes information and data from files and documents. Responsible for maintaining duty status of project personnel, suspense dates for matters requiring compliance, and similar information/data concerning the project. Requires technical computer skills and the ability to use word processing, spreadsheet, and presentation development software. Maintains files, documents, and records of completed work and works in cooperation with others in large, complex publication efforts. Assists in preparation of user manuals, training materials, installation guides, proposals, reports, and other customer deliverables and documents. May include the supervision and/or direction/scheduling of lower level employees.
Levels/Qualifications:Administrative Analyst – Bachelor’s degree plus 4 years experience
Administrative Analyst
Description:Responsible for studies management methods in order to improve the effectiveness and efficiency of workflow and reporting procedures. Reviews and analyzes budget reports, and prepares and develops budget modifications and recommendations. Identifies administrative needs and develops appropriate solutions or recommendations. Conducts research and analytical studies, preparing reports that include cost analyses, comparative financial data, and informational data to support findings. Conducts cost/benefit analyses and evaluations of programs, staffing, and equipment utilization. Analyzes procedures and workflow of a division or program, and recommends improvements. Studies methods of improving work measurements or performance standards. Coordinates collection and preparation of operating reports. Issues and interprets operating policies. Reviews and responds to correspondence. Designs, implements, and monitors data management storage and retrieval systems. Candidate must be able to synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures. Generate creative solutions; translate concepts and information into images; use feedback to modify designs; applies design principles; demonstrates attention to detail. Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget; manage project team activities. Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information. Look for ways to improve and promote quality; demonstrate accuracy and thoroughness. Develop strategies to achieve organizational goals; understand organization's strengths & weaknesses; identify external threats and opportunities; adapt strategy to changing conditions. Prioritize and plan work activities; develop realistic action plans. To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; project management software and database software.
Levels/Qualifications:
Project Manager I – Bachelor’s degree plus 4 years experience
Project Manager II – Bachelor’s degree plus 6 years experience
Project Manager III – Bachelor’s degree plus 8 years experience
Project Manager IV – Bachelor’s degree plus 10 years experience
Project Manager V – Bachelor’s degree plus 12 years experience
Project Director - Bachelor’s degree plus 14 years experience
Analyst
Description: Responsible for applying business improvement and reengineering principles to organizational development and process modernization projects. Responsible for assisting in transitioning existing project teams, and facilitating project teams in the accomplishment of project activities and objectives. Understand the fundamental drivers of business performance. Interpret data to discern problems, identify opportunities, understand issues, and predict trends translate data into powerful displays that facilitate others understanding. Provide group facilitation, interviewing, training, surveys, and addition forms of knowledge transfer. Candidate must possess an ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Analyzes current research and statistical techniques, and evaluates the latest research developments to develop new market research methods. Establishes research method, such as survey, opinion poll, or questionnaire, and designs means for collecting data for each project. Develops and assists in conducting surveys and focus groups to analyze customer purchasing patterns, preferences, and organization's image and communication effectiveness. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public facilitation, management consulting, training, scientific/technical/business training or improvement skills and techniques. Skilled in areas such as, but not limited to, methodology development, change management, economics, scientific terms and meanings, activity and data modeling, performance measurement, bench marking and identifying best practices. Must be able to assist or lead in the facilitation of discussions and meetings with customer staff. To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; and database software.
Levels/Qualifications:
Analyst – Bachelor’s degree plus 4 years experience
Project Support Specialist
Description:Responsible for data collection, writing correspondence, copying information, proof reading, providing measurements, organizing and collating files and records, conducting mail outs, scheduling, meeting preparations, prepares draft and final forms of technical documents, interacts with government staff, takes messages, prepares tables and graphics as needed. Requires experience with computers and word processing, spreadsheet, and scheduling and contact software. Needs to be able to support research activities both on the Internet and library searchers. Attention to details and dependability are essential. Writing and editing skill are essential. Ability to handle data performs calculations and suggest results from the data are important skills. Ability to work as a team player and respond timely to assignment.
Levels/Qualifications:
Project Support Specialist – Bachelor’s degree plus 2 years experience
Communications Specialist
Description:Responsible for reviewing and revising research and analysis materials and studies to ensure correct usage of style, grammar, and punctuation, as well as improve overall readability. Assists with development of facilitation event materials, such as handouts, agendas, and meeting notes. Assists with the production of research and analysis CD ROMs, fact sheets, newsletters, and publications. Assists with the development of surveys to gather information pertinent to viability of proposed research projects. Participates in mailing list development and implementation for dissemination of research materials. Provides communications support for events, media development, and focus groups to evaluate effectiveness of deliverables. Assists with the development of user manuals and education and training materials for facilitated sessions. Supports development of quality presentations, slides, or electronic media presentations to display research results. Candidate must be an accomplished writer and editor that is able to review and edit copy and pay attention to details of publications and reports. To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, project management software, and database software.
Levels/Qualifications:
Communications Specialist – Bachelor’s degree plus 4 years experience
Communications Manager
Description:Responsible for coordinating the review and production of research and development materials–including fact sheets, website applications, newsletters, reports, and CD ROMs–by managing the Communications Specialists. Assists in the preparation and development of task plans, long- and short-term strategy documents, pricing policies, and budgets. Plans communications support for projects. Correlates compatibility of communication programs with research and analysis activities. Analyzes, interprets, and complies with government rules and regulations. Understands business implications of decisions and aligns work with strategic goals. Works within approved budget, develops and implements cost saving measures, and conserves organizational resources. Understands organization’s strengths and weaknesses, identifies external threats and opportunities, and adapts strategy to changing conditions. Meet challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, and presents ideas and information in a manner that gets others’ attention. Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors work to ensure quality. Candidate must be able develop project plans, coordinate projects, communicate changes and progress, complete projects on time and within budget, and manage project team activities. To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; project management software and database software.
Levels/Qualifications:
Communications Manager – Bachelor’s degree plus 6 years experience
Computer Services - Professional Staff
Description:Performs operation and maintenance of computer equipment and peripherals for business environments in support of project and business needs, including support for set up of new users, applications, security and hosted services in support of large data collection efforts. Examples of such projects may include survey projects, project collaboration among geographically dispersed groups, among others. Schedules and coordinates computer operations to ensure productivity in business operations. Trains operators in operation procedures and resolves operational problems. Must be adept at problem identification and resolution. Experience in installation and testing of various business software applications. Working knowledge of operating system administration, including security, system and disk management, hardware maintenance and activity, and performance monitoring. May select, train and evaluate lower level computer operations personnel.
Levels/Qualifications:
Computer Services – Professional Staff I – Bachelor’s degree
Computer Services – Professional Staff II – Bachelor’s degree plus 1 year experience
Computer Services – Professional Staff III – Bachelor’s degree plus 3 years experience
Computer Services – Professional Staff IV – Bachelor’s degree plus 5 years experience
Database Design Analyst
Description:Develops database solutions to address business problems. Plans and coordinates the administration of information systems and databases to ensure accurate, appropriate, and effective use of business data, including data definition, structure, documentation, long-range requirements, and operational guidelines. Reviews database design and integration of systems and makes recommendations regarding enhancements/improvements for information gathering and exchange in support of business needs. Applies knowledge of database information technology concepts and techniques in the design, development, installation, and maintenance of databases in support of business objectives. Experienced with data modeling techniques, standardization, design, and implementation. Coordinates with task personnel and with clients to determine requirements needed to support specific functions. Provides interface, as appropriate, to existing legacy systems to collect needed information and data. Provides training on enhancements, maintenance, and operation of systems.
Levels/Qualifications:
Database Design Analyst II – Bachelor’s degree plus 5 years experience
Database Design Analyst III – Bachelor’s degree plus 7 years experience
Database Administrator
Description:Responsible for ensuring optimal storage, security, and accessibility of information for business needs, including information collected in surveys, tracking of project data for project management needs, and other business operations support. Responsible for coordinating physical changes to computer databases; and implementing physical databases. Designs logical and physical databases or reviews description of changes to database design to understand how changes to be made affect physical database (how data is stored in terms of physical characteristics such as location, amount of space, and access method). Establishes physical database parameters. Codes database descriptions and specifies identifiers of database to database management system or directs others in coding database descriptions. Calculates optimum values for database parameters such as amount of computer memory to be used by database. Specifies which users can access databases and what data can be accessed by user. Directs programmers and analysts to make changes to database management system. Candidate must have education and/or experience in managing large data sets and a thorough understanding of database structures. Experience with performance tuning and data backup and recovery is required. Professional certifications or training in relevant database platforms is desired.
Levels/Qualifications:
Database Administrator - Bachelor’s degree plus 8 years experience
Senior Database Administrator - Bachelor’s degree plus 12 years experience
Multimedia Specialist
Description:Responsible for designing and developing multimedia instructional materials for computer-based training, CD-ROMs, software, Web sites and other online systems, interactive TV, and other delivery platforms. Identifying and planning appropriate instructional design strategies and objectives based on analysis of tasks, learners, and subject matter. Determining content sequence and creates content outlines and treatment approaches for written, visual, and audio content. Conducting task analyses and determines performance criteria. Developing evaluation strategies and instruments. Coordinating with instructional writers during preliminary project discussions to ensure appropriate content development. Advises and assists video and art production staff, project editors, vendors, authors, and subject matter experts, ensuring team conformance with instructional objectives and design. Designs and develops related materials such as workbooks, manuals, and instructor guides. Candidate must be able to synthesize complex or diverse information; work with a variety of media and supporting technology; use intuition and experience to complement the knowledge of the various media and supporting technology; design work flows and procedures. Generate creative solutions; translate concepts and information into images; uses feedback to modify designs; apply design principles; demonstrates attention to detail. Write clearly and informatively; edit work from multimedia formats; Vary presentation style to meet needs; presents concepts and themes effectively. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in a variety formats. To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; development software; design software; internet software; graphics and design software, database software and contact management systems.
Levels/Qualifications:
Multimedia Specialist – Bachelor’s degree plus 4 years experience
Graphic Artist
Description:Responsible for providing support for research and analysis materials development, drawing or paints illustrations to explain or adorn printed or spoken word, such as cover design; presentation of graphs, charts, and tables; incorporation of agency specified templates; and presentation of the information in a variety of mixed-media formats. Studies layouts, sketches proposed illustrations, and reviews related materials to become familiar with assignment. Determines style, technique, and medium best suited to produce desired effects and conform to reproduction requirements, or receives specific instructions regarding these variables. Discusses illustration at various stages of completion and makes changes as directed by research and analysis staff. Selects type, draws lettering, lays out material, or performs related duties. Draws or paints graphic material and lettering to be used for visual layouts. Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Lead Graphic Artist will manage Graphic Artists and provide review to ensure that materials developed conform to government standards. To perform this job successfully, an individual should have knowledge of word processing software, image development and manipulation software, Internet graphic and image manipulation software, publication quality software, and spreadsheet software.
Levels/Qualifications:
Graphic Artist – Bachelor’s degree plus 4 years experience
Graphic Artist, Mid – Bachelor’s degree plus 6 years experience
Graphic Artist, Senior – Bachelor’s degree plus 7 years experience
Graphic Artist, Lead – Bachelor’s degree plus 9 years experience
Professional Business Specialist
Description:Serves as the business process expert in organizations and project teams. Performs a variety of support and strategic tasks identified as business management, contracts, and finance in nature. Responsible for detailed financial and administrative activities, such as budgeting, reporting, estimating, analysis, etc. Performs cost/schedule variance analysis and provides resulting recommendations. Analyzes estimates of service, material, equipment, and production costs. Reviews performance requirements ensuring contract is in accordance with legal requirements and customer specifications. May assist in developing and monitoring funding plans and may also support tasks requiring market research, identifying business opportunities, long range business plans, acquisition planning, and cost/benefit tradeoff activities. May act as liaison with customer agencies and offices. May supervise a team of professional business specialists.
Levels/Qualifications:
Professional Business Specialist I – Bachelor’s degree
Professional Business Specialist II – Bachelor’s degree plus 2 years experience
Professional Business Specialist III – Bachelor’s degree plus 5 years experience
Professional Business Specialist IV – Bachelor’s degree plus 7 years experience
Professional Business Specialist VI – Bachelor’s degree plus 11 years experience
Professional Business Specialist VII –Bachelor’s degree plus 15 years experience
Programming Analyst
Description:Works with clients and business analysts to conceptualize, design, and deliver software applications for business management needs. Such business management needs may include project management support, surveys, collaboration, and decision support. Analyzes, evaluates, and translates business requirements into detailed system/program requirements. Provides alternatives, recommendations, and assistance to managers involved in the development and integration of business information. Participates in system requirement and design walkthrough sessions with customers. Requires computer programming, analysis, and design knowledge of various degrees, as well as designing software and implementing databases. Writes specifications, work statements, and proposals. Designs and develops documentation of data requirements. Provides methodologies for evaluating moderately complex tasks. Writes program documentation and user operation guidelines. Assists users to resolve operations problems and may provide technical assistance to users. Provides technical assistance to lower level programmers.
Levels/Qualifications:
Programming Analyst III – Bachelor’s degree plus 5 years experience
Senior Programming Analyst – Bachelor’s degree plus 8 years experience
Lead Programming Analyst – Bachelor’s degree plus 10 years experience
Quality Analyst
Description:Serves as quality control and compliance expert on project teams. Performs quality assurance efforts, including maintaining quality records, performing quality audits, and maintaining quality assurance standards to meet evolving business and client quality requirements. Reports independently of line management for functions being audited or where inspections are performed. Develops design and adapts and/or implements a quality assurance program for a project/program which may include, but is not limited to, assessments, inspections, evaluations, and certifications. Defines and develops quality standards for receiving in-process and final inspection and reviews and evaluates any rejections, implementing corrective action as needed. Interfaces with customers, vendors, and various company departments to resolve quality problems. Conducts and assists with benchmarking and surveys. Provides management with feedback on inspection and test trends, returns, and vendor performance. May conduct quality assurance training. May supervise assistants when required.
Levels/Qualifications:
Quality Analyst I – Bachelor’s degree plus 2 years experience
Quality Analyst II – Bachelor’s degree plus 4 years experience
Quality Analyst III – Bachelor’s degree plus 6 years experience
Event Planner
Description:Responsible for assisting with the development of research and analysis facilitation through the planning and management of various events. Candidate must develop, prioritize, and implement tactical project plans related to facilitation activities. Negotiates contracts and maintains relationships with preferred vendors. Compiles estimated cost models, submits final budget, tracks budget statistics, and prepares management reports. Makes space reservations for events and coordinates shipping of event materials, setup, and staffing. Negotiates group air and hotel contracts for event staffers and attendees to meet approved budget. Manages event schedules, organizes materials, reviews itineraries, and books venues and services. Assists in creation of internal and external informational materials. Coordinates registration and payment procedures, promotional mailings, and sponsorship activities. Organizes required catering services and room and communication equipment setup. Manages on-site staffing and registration. Determines appropriate responses to problems and emergencies. Provides project status updates. To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, project management software, Internet, and database software.
Levels/Qualifications:
Event Planner– Bachelor’s degree plus 2 years experience
Research Analyst
Description:Conducts market research and assists in writing reports, white papers, business correspondence, and procedure manuals in support of business planning and objectives. Assists in planning and delivering strategic reviews and business evaluations and conducting surveys and focus groups to analyze customer patterns, preferences, and related data. Identifies data sources, gathers data, and provides results that can be used as inputs to the production of analyses, reports, newsletters, or other publications. Effectively presents information and responds to inquiries from managers, customers, and the general public. Must communicate effectively. Must possess the ability to read, analyze, and interpret general business periodicals, professional journals and reports, technical procedures, and/or governmental regulations.
Levels/Qualifications:
Research Associate – Bachelor’s degree
Research Analyst – Bachelor’s degree plus 3 years experience
Senior Research Analyst – Bachelor’s degree plus 5 years experience
Lead Research Analyst – Bachelor’s degree plus 7 years experience
Training Specialist
Description:Develops and delivers training in business environments, including but not limited to business process training, business systems training, and organizational best practices and orientation trainings. Responsible for developing, implementing, and conducting courses of relating to various business functional areas as required. Analyzes training requirements and objectives and identifies appropriate and specific training equipment, material, methods, and media. Coordinates the maintenance and development of training material as necessary. May conduct complex courses from start to completion or assist other instructors and lower level trainers in the classroom. May assist in the development and establishment of the course content and objectives and conduct training sessions, presenting information, directing structured learning experiences, and managing group discussions. Focus is on specific areas of functional knowledge or on-the-job capabilities needed for particular positions.
Levels/Qualifications:
Training Specialist I – Bachelor’s degree
Training Specialist II – Bachelor’s degree plus 2 years experience
Training Specialist III – Bachelor’s degree plus 5 years experience
BCS APPROVED MOBIS PRICE LIST
Approved Prices for SIN 874-1, 874-2, 874-3, 874-7
| Labor Category | GSA Price w/IFF | GSA Price w/IFF | GSA Price w/IFF | GSA Price w/IFF | GSA Price w/IFF |
|---|---|---|---|---|---|
| Year 6 | Year 7 | Year 8 | Year 9 | Year 10 | |
| 11/25/2007 - 11/24/2008 | 11/25/2008 - 11/24/2009 | 11/25/2009 - 11/24/20010 | 11/25/20010- 11/24/20011 | 11/25/20011- 11/24/20012 | |
| Project Manager I | --- | --- | --- | $81.12 | $81.12 |
| Project Manager II | --- | --- | --- | $94.28 | $94.28 |
| Project Manager III | --- | --- | --- | $120.46 | $120.46 |
| Project Manager IV | --- | --- | --- | $143.38 | $143.38 |
| Project Manager V | --- | --- | --- | $160.00 | $160.00 |
| Project Director | $241.02 | $250.66 | $260.69 | $271.11 | $281.96 |
| Economist I | --- | --- | --- | $52.47 | $52.47 |
| Economist II | --- | --- | --- | $75.44 | $75.44 |
| Economist III | --- | --- | --- | $95.00 | $95.00 |
| Subject Matter Expert I | --- | --- | --- | $148.15 | $148.15 |
| Subject Matter Expert II | --- | --- | --- | $183.90 | $183.90 |
| Subject Matter Expert III | --- | --- | --- | $214.38 | $214.38 |
| Subject Matter Expert IV | --- | --- | --- | $256.63 | $256.63 |
| Technical Analyst | --- | --- | --- | $64.00 | $64.00 |
| Technical Analyst, Lead | --- | --- | --- | $121.08 | $121.08 |
| Technical Associate | --- | --- | --- | $48.71 | $48.71 |
| Administrative Support I** | --- | --- | --- | $35.90 | $35.90 |
| Administrative Support II** | --- | --- | --- | $45.09 | $45.09 |
| Project Support Specialist | $42.18 | $43.87 | $45.63 | $47.45 | $49.35 |
| Communication Specialist | $50.01 | $52.01 | $54.09 | $56.26 | $58.51 |
| Event Planner | --- | --- | --- | $64.07 | $66.63 |
| Communications Manager | $67.71 | $70.41 | $73.23 | $76.16 | $79.21 |
| Computer Services-Professional Staff I | --- | --- | --- | $50.47 | $50.47 |
| Computer Services-Professional Staff II | --- | --- | --- | $53.07 | $53.07 |
| Computer Services-Professional Staff III | --- | --- | --- | $62.42 | $62.42 |
| Computer Services-Professional Staff IV | --- | --- | --- | $72.16 | $72.16 |
| Database Design Analyst II | --- | --- | --- | $75.71 | $75.71 |
| Database Design Analyst III | --- | --- | --- | $91.95 | $91.95 |
| Database Administrator | $90.35 | $93.98 | $97.74 | $101.65 | $105.71 |
| Database Administrator, Senior | --- | --- | --- | $121.07 | $121.07 |
| Graphic Artist | $45.12 | $46.93 | $48.80 | $50.76 | $52.79 |
| Multimedia Specialist | $53.37 | $55.51 | $57.73 | $60.04 | $62.44 |
| Graphic Artist, Mid | --- | --- | --- | $62.73 | $62.73 |
| Graphic Artist, Senior | --- | --- | --- | $66.41 | $66.41 |
| Graphic Artist, Lead | --- | --- | --- | $79.53 | $79.53 |
| Professional Business Specialist I | --- | --- | --- | $45.00 | $45.00 |
| Professional Business Specialist II | --- | --- | --- | $56.19 | $56.19 |
| Professional Business Specialist III | --- | --- | --- | $75.09 | $75.09 |
| Professional Business Specialist IV | --- | --- | --- | $118.82 | $118.82 |
| Professional Business Specialist VI | --- | --- | --- | $145.18 | $145.18 |
| Professional Business Specialist VII | --- | --- | --- | $166.23 | $166.23 |
| Programming Analyst III | --- | --- | --- | $81.03 | $81.03 |
| Senior Programming Analyst | --- | --- | --- | $99.20 | $99.20 |
| Lead Programming Analyst | --- | --- | --- | $122.39 | $122.39 |
| Quality Analyst I | --- | --- | --- | $52.31 | $52.31 |
| Quality Analyst II | --- | --- | --- | $67.94 | $67.94 |
| Quality Analyst III | --- | --- | --- | $82.76 | $82.76 |
| Analyst | $51.07 | $53.11 | $55.23 | $57.44 | $59.74 |
| Research Analyst | --- | --- | --- | $56.64 | $56.64 |
| Administrative Analyst | $55.66 | $59.96 | $62.36 | $64.86 | $67.45 |
| Research Analyst, Lead | --- | --- | --- | $89.81 | $89.81 |
| Research Associate | --- | --- | --- | $48.71 | $48.71 |
| Technical Analyst, Senior | $87.68 | $91.19 | $94.84 | $98.63 | $102.58 |
| Research Analyst, Senior | --- | --- | --- | $75.44 | $75.44 |
| Training Specalist I | --- | --- | --- | $53.12 | $53.12 |
| Training Specalist II | --- | --- | --- | $72.16 | $72.16 |
| Training Specalist III | --- | --- | --- | $118.82 | $118.82 |
(1) All Pricing in the above table is for Contractor / Customer facility and/or Domestic / Overseas, as applicable.
(2) BCS used current rates through the end of the first otion period for all new labor categories. It used the current contract schedule pricing for existing labor categories. Thereafter, BCS has escalated the rates it is offering 4% consistent with the current contract escalation agreement.
Contract Period November 25, 2002 through November 24, 2012
POC: Kenneth W. Boras
Address: BCS, Incorporated, 8920 Stephens Road, Suite 200, Laurel, MD 20723
Phone number: 410-997-7778 ext. 212